Navigate compliance holds, exchange freezes, and KYC disputes.
The most common scenarios we see, paired with the exact response we run for each one.
Your exchange demands documentation in a format you don't have — and every reply triggers another delay.
We assemble bank statements, payslips, contracts and on-chain history in the exact structure compliance teams need to close the case.
A counterparty or transaction tripped an AML rule and the bank suspended access without explanation.
We engage directly with the MLRO, present rebuttal evidence, and resolve the flag — escalating to the ombudsman if needed.
Your passport and proof-of-address keep getting rejected for opaque reasons — usually image quality, name mismatch, or device fingerprint.
We diagnose the actual rejection cause, re-prepare documents to spec, and coordinate manual review with the provider.
We package source-of-funds, source-of-wealth and counterparty evidence in the format each institution actually accepts.
Direct dialogue with MLROs and compliance counsel to resolve flagged transactions and lift restrictions.
Where institutions stall, we escalate via FOS, CFPB, and equivalent ombudsman channels.
Talk to our recovery specialists via live chat — average response under 2 minutes.
